Providers are working to contact patients to reschedule appointments, but the coronavirus-related backlog combined with careful adherence to new infection protection steps can mean delays. Providers’ offices advise that patients should feel free to call to schedule an appointment or message a provider through their free MyNortonChart account.

“We have systems in place to maximize safety,” said Ryan J. Krupp, M.D., orthopedic surgeon with Norton Orthopedic Institute. “We’re here for patients; we’re anxious and excited to get back and be able to take care of them in the way that we have become accustomed to. If you need something from us, please reach out … we’ll use all the tools we have at our disposal to get the job done.”

Norton Healthcare providers are working to reschedule patients and determine whether they need to come in or could take advantage of a Norton Telehealth video or phone visit.

“We have about 500 patients we’re contacting to make these appointments. Patients also should feel free to contact their providers so we can get them in,” said Christina M. Breit, M.D., internal medicine physician and a primary care provider with Norton Community Medical Associates – Mallard Creek.

Many providers have extended their availability into the evenings and on weekends.

“Most doctors are going to be open and more accessible than they were before this, just realizing the needs of patients who have maybe cut off some routine follow-ups that are now no longer routine,” Dr. Breit said.

Related: Skipping waiting rooms, follow-ups by video call: Medical care resumes with safeguards

Related: Phased health care resumption: Questions and answers about office visits

According to Dr. Breit, as patients come in, she’s been seeing signs of delayed care — patients with more than just one acute issue or an issue that has been more involved than the patient initially thought when making the appointment.

For patients needing surgery or specialist care, providers are working with patients who already were scheduled for an appointment and weighing that with the urgency of the patient’s condition.

“We’re opening the doors; we’re bringing more patients in now; we’re using Norton Telehealth when appropriate. So call, get back on the books. It’s safe,” Dr. Krupp said.

Preparation for surgery is similar to the previous process, and safeguards have been added to protect patients and staff from the coronavirus.

Pre-admission work is being done remotely when possible, and all patients are being screened for COVID-19 when they’re scheduled for a procedure.

“We’ve got that information that we can then use to make sure that we are making decisions about surgery appropriately with each patient individually and taking precautions to minimize any risks,” Dr. Krupp said.

The post Health care providers are rescheduling appointments, but don’t hesitate to call the office yourself appeared first on Norton Healthcare.

MyChart Mobile App

• The MyChart app is available for download on all Android and IOS devices.
• If you are using the app for the first time: Select “Norton Healthcare” from the list of organizations.
• Log in to your existing MyNortonChart account, or sign up to create a new account.
• In the top right corner of the app, access your account settings. Check to make sure that your contact information is up to date, especially your phone number. Your provider’s office may need to reach you to inform you of any changes or updates to your appointment time.
• In the top right corner, select the appointments icon. Touch the box on the bottom of the screen that says “Schedule an appointment.”
• You will have the options of scheduling with a provider that you’ve seen before, or selecting “Tell us why you’re coming in” to view more appointment options. If you choose the “Tell us why you’re coming in” option, there are also Norton eCare video visit appointments available on this page.
• Select a date and time that work best for you. After doing so, you will be prompted to review your patient information and appointment instructions.
• Fill in the text box to indicate the most important thing you want addressed during your visit. This helps the provider better understand the reason for your appointment.
• Tap the “schedule” button at the bottom of the page. You also will have the option of being put on a waitlist for an earlier appointment. If you want to choose this option, tap your future appointment and select “Get on Wait List.” You will be notified if an earlier option becomes available.

From a Computer

• Begin by visiting NortonHealthcare.com/MyChart.
• Log in to your existing MyNortonChart account, or sign up to create a new account.
• Hover your mouse over the “Visits” tab at the top of the page. Click “Schedule an Appointment” from the drop-down menu. You then can schedule appointments with your primary care provider, pediatrician or any specialty provider you have previously seen, or schedule a Norton eCare video visit.
• Once you’ve chosen a provider, you must select the reason for your visit: for example, a physical exam or an office visit.
• Select a date and time that work best for you. After doing so, you will be prompted to review your patient information and appointment instructions.
• In the additional details box you have the option of providing more information about the nature of your visit.
• Click “Schedule” to confirm your appointment.
• On the “Appointments and Visits” page you can add yourself to a waitlist for an earlier appointment. Click on your upcoming visit and select “Get on the Wait List.” You will be notified if an earlier option becomes available.

If you need assistance scheduling an appointment, call (502) 629-1234, option 3. You also can call your provider’s office directly. Visit NortonHealthcare.com/Contact-Us for contact information.

The post Scheduling an appointment with MyNortonChart appeared first on Norton Healthcare.

1. Sign in to Norton MyChart at MyChart.NortonHealthcare.org.

If you’ve forgotten your password or username, follow the links on that page to retrieve them. If you haven’t used Norton MyChart before, click the “Sign up now” button to get secure access.

2. Move the pointer over the “Health” tab at the top of the page.
3. Click “Test Results.” There is also a link to Test Results in the Quick Links on the right of the screen.
4. Your tests will be listed with the most recent at the top. Click one for more details.

Here’s how to get Norton MyChart test results from the mobile app

1. Download the MyChart mobile app from either the Apple App Store or Google Play.
2. If you don’t have a Norton MyChart account yet, or need to retrieve your username or password go to NortonHealthcare.org.
3. Once you’re in Norton MyChart on the app, touch “Test Results” icon.
4. Test results will be listed with the most recent at the top. Touch a test result for details.

You can enable notifications when new test results are saved to your account. In the top right, select “Account Settings” and enable Notifications.

If you’re using the MyChart mobile app, you may click on the test result and select “Ask a Question” to send a secure message to your provider. Or simply call your provider’s office directly.

The post How to get Norton MyChart test results appeared first on Norton Healthcare.

Ever wish you had a health personal assistant?

Proxy access through Norton MyChart can help you manage your family’s health information. This features allows parents to connect their Norton MyChart account with their children’s electronic medical records, giving them the ability to make appointments, get important reminders and send non-urgent messages to their care team. Setting it up is fast and easy. You can find the instructions here.

To get started, here are three ways you can manage your family’s health through Norton MyChart this summer and beyond. It just may become one of your favorite parenting hacks.

1.    Schedule back-to-school appointments via Norton MyChart

The most well-organized and prepared parents beat the summer rush to the pediatrician’s or family doctor’s office. The rest of us may be scrambling midsummer to get into the office in time.

With proxy access through Norton MyChart, you can quickly and easily schedule an appointment for your child with your Norton Healthcare provider. To do this, sign in to Norton MyChart, click on your child’s name, choose visits, and complete the steps to set up an appointment with your child’s provider.

2.    Request immunization records via Norton MyChart

It’s an increasingly digital world, so when you leave the doctor’s office with your child’s immunization record in hand, and can’t find it on the first day back to school, don’t worry. You’re not alone.

Send a message to your child’s provider through Norton MyChart and request your child’s immunization record be sent to the school via mail or fax. Just be sure to include specific instructions on where to send it and to whom it should be addressed.

3.    Get notified when your child is due for screenings or vaccinations

Ever feel that twinge of guilt or surprise when you take your child in for an office visit and find out he or she is overdue for vaccines or screenings? Proxy access via Norton MyChart is a fix for that.

When you sign into Norton MyChart and click on your child’s name, you’ll receive notifications that your child is due for important vaccines and other screenings. Be sure to verify your contact information and select either email or text notifications.

The post 3 ways to manage your family’s health this summer appeared first on Norton Healthcare.

The 25 days of MyNortonChart contest runs through Dec. 25, 2018.

MyNortonChart is an online account and mobile app that offers free 24-hour access to your important health information and medical history. One popular feature is quick access to results from test and lab work done at a Norton Healthcare office or facility. You also can schedule appointments, communicate with your provider, refill prescriptions, pay bills and more.

From MyNortonChart, you can access Norton eCare to get quick attention for various nonurgent illnesses or conditions without visiting a provider’s office. Consult with a Norton Healthcare provider in Louisville through a secure video visit or eVisit on your computer or mobile device.

The drawing for a $500 Visa gift card will take place soon after Christmas. If your name is selected at random, you will be contacted by phone.

From all of us at Norton Healthcare, we wish you and your family a happy and healthy holiday season.

*Cash prize is considered income and is subject to all applicable taxes.

The post You could win a $500 gift card by signing up for MyNortonChart appeared first on Norton Healthcare.

A variety of key health reports and updates provided by MyNortonChart are available in the iPhone Health app. Now, the app’s Health Records feature can collect information from different hospitals and clinics to make it easier for patients to access their medical information from multiple providers whenever they choose.

Once you connect your Health Records account, MyNortonChart can securely supply information in seven categories: allergies, clinical vitals, conditions, immunizations, lab results, medications and procedures.

Collect information from multiple providers in one place

Typically, medical records from various care providers are held in multiple locations. That has meant users had to sign into each provider one at a time and collect information piecemeal. With Health Records on iPhone, patients can access medical information more easily from participating institutions and see it organized into one view. Users will be able to receive notifications when their data is updated.

“We strive to provide comprehensive quality care for our patients, which includes providing access to critical information. It’s good to know they can now get this information easily even when their care may happen outside our system,” said James T. Jennings, M.D., Norton Community Medical Associates – Brownsboro.

Connecting MyNortonChart to the Health app

Apple Health has been a standard iPhone app since model six. The Health Records feature is found in the app’s Health Data section. Once you select and activate the Health Records feature, you will find Norton Healthcare listed among the providers who have opted to connect with the feature.

Health Records data is encrypted and protected. Users are required to provide an iPhone passcode, Touch ID or Face ID.

MyNortonChart will still be your “go to” tool for tasks such as securely communicating with providers, scheduling appointments, checking test results, renewing prescriptions and paying a bill. The data you see collected in Health Records will still be available directly from MyNortonChart.

The post Get lab results, other health reports using iPhone’s Health app appeared first on Norton Healthcare.

Norton Healthcare has introduced three new features to monitor and keep track of your health 24/7 through MyNortonChart.

MyNortonChart gives you convenient online access to portions of your medical record. Whether you’re at home, at work or on the road, you can view your lab results, schedule appointments, refill prescriptions, communicate with your provider and more.

In addition to these convenient features, you can now:

• Access all your providers from your account
• Store all your pertinent health information
• Share your health information with other providers

Access all your providers

Do you see other providers outside of the Norton Healthcare system? You can now link your health record from another system’s MyChart account to your Norton Healthcare MyNortonChart account using a single username and password.

Why does this matter? Let’s say you see a specialist in North Carolina. With your MyNortonChart username and password, you can conveniently link your records from the out-of-state health provider and any other provider outside of Norton Healthcare under one account.

Store all your health information

MyNortonChart now gives you a permanent home to organize all of your medical information. This personal health record contains information about allergies, medications, medical conditions and other important notes about your health. Data in your personal health record can be shared with other health providers, such as your dentist or dermatologist. This tool can be accessed by scrolling over the “Health” tab and clicking on “Lucy” under Medical Tools.

Why does this matter? If you have a condition that requires regular testing, such as biopsies with a dermatologist, the test results can be stored in “Lucy.” You then can share the results with your Norton Healthcare provider.

Share your health information with other providers

“Share Everywhere” allows you to share your records with just about anyone, such as a specialist, chiropractor, social worker, physical therapist, dentist or school nurse. This function gives others the ability to see your health record summary and clinical data, as well as submit a note to your care team. This tool can be accessed by scrolling over the “Health” tab, and clicking on “Share My Record.”

Why does this matter? Let’s say you have a herniated disc in your back and are seeking therapy from a chiropractor. You can grant your chiropractor access to your MyNortonChart account so he or she can view test results, procedure reports or medications related to your back.

The post MyNortonChart is giving you even more access to your health appeared first on Norton Healthcare.